New Hampshire lemon law: how the RSA 357-D framework actually works with the Motor Vehicle Arbitration Board, 11,000 lbs GVWR threshold, and serious safety defect resale prohibition

New Hampshire's lemon law, codified at RSA 357-D (New Motor Vehicle Arbitration Act), provides substantial substantive distinctive procedural framework through substantial Motor Vehicle Arbitration Board (MVAB) administratively attached to substantial Division of Motor Vehicles. The substantial substantive framework substantially provides substantial efficient and substantial informal process for substantial resolving substantial new motor vehicle warranty disputes. The substantial 3 repair attempt threshold under §357-D:3, VII is more consumer-favorable than substantial substantive 4-attempt threshold in substantial Kentucky, Oklahoma, and substantial many states. The substantial substantive 30 cumulative business days OOS threshold provides substantial standard substantive alternative framework.

The substantial substantive scope under §357-D:1 substantially defines "new motor vehicle" broadly: substantial passenger vehicles and substantial trucks with substantial gross vehicle weight rating not exceeding 11,000 pounds (substantial — substantially higher than substantial 10,000 pound thresholds in substantial many states like Iowa and Oklahoma), substantial motorcycles, substantial off-highway recreational vehicles (OHRVs) under RSA 215-A:1, VI, and substantial snowmobiles under RSA 215-C:1, XV and RSA 357-C:1, XXVI. The substantial substantive framework substantially distinguishes New Hampshire from substantial substantive many state frameworks that substantially exclude substantial motorcycles, substantial OHRVs, and substantial snowmobiles — substantial substantive distinctive consumer-favorable framework.

The substantial substantive §357-D:12 serious safety defect framework substantially provides substantial substantive distinctive safety provision. Substantial substantive "serious safety defect" substantially means substantial life-threatening malfunction or nonconformity that substantially impedes substantial consumer's ability to substantially control or substantially operate substantial vehicle for substantial ordinary use or substantial reasonable intended purposes. The substantial substantive framework substantially prohibits substantial manufacturer, substantial agent, or substantial authorized dealer from substantially reselling in New Hampshire substantial vehicle determined or adjudicated by substantial Board as substantially having substantial serious safety defect — substantial substantive subsequent buyer protection framework.

The substantial substantive §357-D:8 NO dealer liability framework substantially provides that substantial lemon law does NOT impose substantial liability on substantial franchised motor vehicle dealer or substantial create cause of action by substantial consumer against substantial dealer (substantial exception for substantial written express warranties substantially made by substantial dealer apart from substantial manufacturer warranties). The substantial substantive §357-D:7 substantial UDAP enforcement framework substantially provides that substantial failure of substantial manufacturer or substantial distributor to substantially comply with substantial Arbitration Board decision substantially constitutes substantial unfair or substantial deceptive act or practice under RSA 358-A:2 — substantial substantive enforcement mechanism. The substantial substantive §357-D:10 substantial discretionary attorney's fees framework substantially provides substantial substantive fee-shifting for substantial prevailing consumer (with substantial substantive bilateral framework permitting substantial fees to manufacturer if substantial action brought with substantial no substantial justification).

This is how the New Hampshire framework actually works under RSA 357-D, the eligibility framework for covered new vehicles including motorcycles, OHRVs, and snowmobiles, the substantial substantive Motor Vehicle Arbitration Board procedural framework, the substantial substantive serious safety defect framework, and the strategic considerations for New Hampshire consumers pursuing lemon law claims.

What vehicles qualify

New Hampshire's framework covers substantial vehicle categories:

Covered vehicles under §357-D:1:

"New motor vehicle":

1. Passenger vehicles. Substantial:

Substantial substantive primary coverage
Substantial substantive framework

2. Trucks (≤ 11,000 lbs GVWR). Substantial:

11,000 lbs threshold (substantial — substantially higher than 10,000 lb thresholds)
Substantial substantive coverage
Substantial substantive framework

3. Motorcycles. Substantial:

Substantial substantive INCLUSION (substantial — distinctive from many states)
Substantial substantive coverage
Substantial substantive framework

4. Off-highway recreational vehicles (OHRVs). Substantial:

Defined in RSA 215-A:1, VI
Substantial substantive INCLUSION (substantial — distinctive)
Substantial substantive coverage

5. Snowmobiles. Substantial:

Defined in RSA 215-C:1, XV and RSA 357-C:1, XXVI
Substantial substantive INCLUSION (substantial — distinctive)
Substantial substantive coverage

Substantial substantive coverage:

Vehicles purchased or leased in New Hampshire
Leases must be 2+ years
Substantial substantive framework

Categorical exclusions:

Used vehicles excluded (with substantial exception):

Substantial general categorical exclusion
Substantial exception: low mileage used cars under manufacturer's original warranty (substantial substantive analysis)
Substantial substantive framework

Substantial governmental entities excluded:

Per substantial substantive framework
Substantial limitation

Commercial/resale vehicles excluded:

Substantial exclusion
Substantial individual analysis

Electric vehicle and hybrid coverage. New Hampshire's framework covers EVs and hybrids within general motor vehicle definition. Common EV-specific defects that may qualify as substantial impairments include:

Battery degradation significantly below stated range
Charging system failures
Powertrain/motor failures
Software defects affecting use, value, or safety
Driver assistance system failures
Range issues substantially impairing use

The qualifying standard

Per §357-D:1:

"Substantially impairs its use, market value, or safety" standard:

Use, market value, OR safety (any single category)
Substantial substantive framework
More consumer-favorable than "use AND value" demanding standards

Three substantive impairment categories:

1. Use impairment. Substantial:

Functional limitations
Substantial substantive analysis

2. Market value impairment. Substantial:

Resale value reduction
Substantial substantive analysis
Substantial market evidence

3. Safety impairment. Substantial:

Substantial safety concern
Substantial substantive analysis
Substantial substantive distinction from "serious safety defect" under §357-D:12

The repair attempt thresholds

Per §357-D:3, VII:

Presumption of "reasonable number of attempts" applies if:

1. Three or more repair attempts for same defect/nonconformity/condition:

3-attempt threshold (more consumer-favorable than 4-attempt)
By manufacturer, agent, or authorized dealer
Within express warranty term
Same nonconformity continues to exist
Substantial procedural framework

2. 30 or more cumulative business days OOS:

30 cumulative business days threshold
During express warranty term
Substantial substantive framework

Substantial substantive special framework for extensive/dangerous defects:

Per substantial MVAB discretion, hearing with fewer attempts/days may occur for substantial extensive or dangerous defects. Substantial:

Substantial substantive accelerated framework
Substantial substantive analysis
Substantial individual analysis

Substantial substantive documentation requirement:

Per §357-D:3, VIII. Substantial:

Written examination or repair order required
Without written records, presumption does NOT apply
Substantial procedural framework
Substantial substantive analysis

Comparison to other state frameworks

Virginia: 3-attempt threshold; 30 calendar days; 18-month period; treble damages
Maryland: 4-attempt threshold; 30 cumulative days; 24-month period
Arizona: 4-attempt threshold; 30 cumulative days; 24-month period
North Carolina: 4-attempt threshold; 20 business days; 24-month period
Colorado post-SB 24-192: 3-attempt threshold; 24 business days; 1-year period
Tennessee: 3-attempt threshold; 30 calendar days; 1-year period
Missouri: 4-attempt threshold; 30 business days; 1-year period
Oregon: 3-attempt threshold (1-attempt for safety); 30/60 calendar days; 2-year/24,000-mile period
Iowa: 3-attempt threshold (1-attempt for safety); 20 business days; 24-month/24,000-mile
Nevada: 4-attempt threshold; 30 calendar days; 1-year period
South Carolina: 3-attempt threshold; 30 calendar days; 1-year/12,000-mile period
Oklahoma: 4-attempt threshold; 30 business days; 1-year period
Kentucky: 4-attempt threshold; 30 cumulative days; 12-month/12,000-mile period

New Hampshire: 3-attempt threshold (more consumer-favorable); 30 cumulative business days OOS; warranty term coverage; "use, market value, OR safety" substantive standard; INCLUDES motorcycles/OHRVs/snowmobiles (substantial — distinctive); 11,000 lbs GVWR threshold (substantial — higher than 10,000); MVAB arbitration framework; §357-D:12 serious safety defect resale prohibition (substantial — distinctive); §357-D:8 NO dealer liability; UDAP enforcement under RSA 358-A:2.

The term of protection

Per §357-D:3:

"Express warranty term":

Defects must occur during manufacturer's express warranty period
Substantial substantive framework

Substantial substantive extension framework. Per §357-D:3:

Warranty term and 30-day OOS period extended for periods when repair services not available
Substantial procedural accommodation

Substantial substantive timing framework:

3 repair attempts and/or 30 business days OOS must occur within warranty period
Filing must occur within 1 year of warranty expiration
Substantial procedural framework

The notice requirement

Per §357-D:4:

Written notice to manufacturer and lessor required:

After third repair attempt OR 30 cumulative business days OOS:

Consumer must notify manufacturer and lessor in writing
On forms provided by manufacturer (with substantial substantive disclosure notice at delivery)
Substantial procedural framework
Substantial substantive framework

Substantial substantive manufacturer disclosure obligation:

Per §357-D:4. Substantial:

Manufacturer must provide written notice forms at delivery
Clear and conspicuous disclosure of rights
Substantial substantive framework
Substantial substantive consumer protection

Available remedies

Per §357-D:3:

Substantial substantive remedy framework:

Option 1: Comparable replacement vehicle. Substantial:

Substantial substantive framework
New vehicle of comparable worth
Adjustments allowed for model year differences
No deduction for reasonable allowance on replacement
Substantial substantive framework

Option 2: Refund of purchase price plus incidental damages less reasonable allowance for use. Substantial:

Substantial substantive framework
Substantial substantive framework

Reasonable allowance for use. Substantial:

Calculated from formula based on mileage of vehicle up to first repair attempt
Substantial substantive framework
Substantial individual analysis

Substantial substantive collateral framework

Substantial substantive framework:

Recoverable:

Incidental damages
Substantial substantive framework
Substantial individual analysis

Substantial substantive Motor Vehicle Arbitration Board

Per §357-D:5:

Substantial substantive framework:

Substantial Board composition

Substantial substantive framework:

Five members and three alternates representing:

Consumers (4 consumer representatives)
Dealers (2)
Mechanics (2)
Substantial substantive framework

Substantial substantive administrative attachment. Substantial:

Attached to DMV
Substantial substantive framework
Substantial substantive analysis

Substantial procedural framework

Substantial substantive framework:

Substantial substantive sequence:

1. File Demand for Arbitration (Form CPMVA-2). Substantial:

$50 filing fee
Substantial procedural framework
Substantial substantive documentation

2. Manufacturer zone office copy. Substantial:

Exact duplicate copy required
Reference Manufacturer Zone List
Substantial procedural framework
Substantial substantive analysis

3. Manufacturer's final repair attempt. Substantial:

40-day window from filing
Substantial substantive framework
Substantial procedural framework

4. Arbitration hearing. Substantial:

Substantial substantive framework
Substantial procedural framework
Substantial substantive analysis

5. Board decision. Substantial:

Substantial substantive framework
Substantial procedural framework

6. Manufacturer compliance timeframe. Substantial:

30 days from Board decision, OR
15 days from final adjudication
Substantial procedural framework
Substantial substantive framework

Substantial substantive manufacturer non-compliance framework

Per §357-D:7:

Substantial substantive framework:

Substantial substantive UDAP designation:

Failure to comply with MVAB decision = UDAP under RSA 358-A:2. Substantial:

Substantial substantive enforcement framework
Substantial substantive consumer protection
Substantial substantive analysis

Substantial substantive §357-D:8 NO dealer liability framework

Per §357-D:8:

Substantial substantive framework:

"Nothing in this chapter imposes any liability on a franchised motor vehicle dealer or creates a cause of action by a consumer against a dealer, except for written express warranties made by the dealer apart from the manufacturer's warranties." Substantial:

Substantial substantive distinction
Substantial substantive framework
Substantial substantive limitation

Substantial substantive dealer protection:

Manufacturer cannot charge back costs to dealer. Substantial:

Substantial substantive framework
Substantial substantive consumer protection (indirectly)
Substantial substantive analysis

Substantial substantive §357-D:12 serious safety defect framework

Per §357-D:12:

Substantial substantive framework:

Substantial substantive "serious safety defect" definition

Substantial substantive framework:

"Serious safety defect" means:

Life-threatening malfunction or nonconformity that:

Impedes consumer's ability to control or operate vehicle for ordinary use, OR
Impedes consumer's ability to operate vehicle for reasonable intended purposes
Substantial substantive framework

Substantial substantive analysis:

Substantial substantive framework
Substantial substantive analysis
Substantial individual analysis

Substantial substantive resale prohibition

Substantial substantive framework:

Manufacturer, agent, or authorized dealer prohibited from reselling in NH:

Any vehicle determined or adjudicated by Board as having serious safety defect. Substantial:

Substantial substantive prohibition
Substantial substantive subsequent buyer protection
Substantial substantive framework

Substantial substantive impact:

Substantial substantive consumer protection
Substantial substantive framework
Substantial substantive enforcement mechanism

Substantial substantive §357-D:10 attorney's fees framework

Per §357-D:10:

Substantial substantive framework:

Substantial substantive prevailing consumer framework

Substantial substantive framework:

Court may award costs and reasonable attorney fees to prevailing consumer. Substantial:

Discretionary
Substantial substantive framework
Substantial substantive consumer protection

Substantial substantive bilateral framework

Substantial substantive framework:

Court may award costs and attorney fees to manufacturer if:

Consumer's action brought with no substantial justification
Substantial substantive limitation
Substantial substantive framework

Statute of limitations

Per §357-D:11:

Substantial substantive deadline:

1 year following later of:

1. Manufacturer's express warranty expiration. Substantial:

Substantial substantive framework
Substantial substantive analysis

2. Manufacturer's final repair attempt of nonconformity giving rise to refund/replacement request (per §357-D:4, V). Substantial:

Substantial substantive framework
Substantial substantive analysis

Substantial substantive impact:

1-year framework (substantial moderate-short length)
Substantial procedural framework
Substantial planning consideration

Substantial substantive manufacturer's dispute settlement program election

Per §357-D:4, I:

Substantial substantive framework:

If manufacturer's dispute settlement program selected:

Consumer cannot file under NH Lemon Law program
Substantial substantive election framework
Substantial substantive analysis
Substantial substantive consumer choice

Substantial substantive impact:

Substantial substantive election framework
Substantial substantive analysis
Substantial professional involvement valuable

How New Hampshire compares to other state frameworks

The framework has distinctive features:

Compared to Iowa lemon law: Both 3-attempt threshold. IA has 1-attempt safety threshold; NH has MVAB discretion for extensive/dangerous defects. IA excludes motorcycles; NH includes motorcycles. IA: 20 business days OOS; NH: 30 cumulative business days. IA: consumer's unconditional choice; NH: substantial substantive framework. Both substantial consumer-favorable frameworks.

Compared to Tennessee lemon law: Both 3-attempt threshold. TN: 30 calendar days; NH: 30 cumulative business days. TN: 1-year coverage; NH: warranty period (variable). NH has MVAB arbitration framework.

Compared to Virginia lemon law: Both 3-attempt threshold. VA: 18-month period; NH: warranty period. VA: treble damages; NH: discretionary attorney's fees framework.

Compared to South Carolina lemon law: Both 3-attempt threshold; both include motorcycles. SC: 30 calendar days; NH: 30 cumulative business days. SC: 1-year/12,000-mile; NH: warranty period.

Compared to Maryland lemon law: MD has free AG Lemon Law Unit arbitration; NH has MVAB attached to DMV. MD: 4-attempt threshold; NH: 3-attempt (more consumer-favorable). MD: 24-month coverage; NH: warranty period.

Compared to Kentucky lemon law: KY: 4-attempt threshold; NH: 3-attempt (more consumer-favorable). KY: 12-month/12,000-mile; NH: warranty period. KY: consumer's choice; NH: substantial substantive framework with MVAB.

Compared to Oklahoma lemon law: OK: 4-attempt threshold; NH: 3-attempt (more consumer-favorable). OK excludes motorcycles; NH includes motorcycles. OK: 1-year coverage; NH: warranty period.

Compared to Nevada lemon law: NV: 4-attempt threshold; NH: 3-attempt (more consumer-favorable). NV: 30 calendar days; NH: 30 cumulative business days. NV: 1-year coverage; NH: warranty period.

Distinctive New Hampshire features:

3-attempt threshold (more consumer-favorable)
30 cumulative business days OOS
Warranty period coverage (with 1-year filing window)
"Use, market value, OR safety" substantive standard
11,000 lbs GVWR threshold (substantial — higher than 10,000 lb thresholds)
INCLUDES motorcycles (substantial — distinctive)
INCLUDES off-highway recreational vehicles/OHRVs (substantial — distinctive)
INCLUDES snowmobiles (substantial — distinctive)
Motor Vehicle Arbitration Board (MVAB) framework
MVAB administratively attached to DMV
5 members + 3 alternates (consumer-majority composition)
$50 filing fee
Demand for Arbitration Form (CPMVA-2)
40-day manufacturer final repair attempt window
30-day Board decision compliance (or 15-day post-adjudication)
§357-D:12 serious safety defect resale prohibition (substantial — distinctive)
§357-D:8 NO dealer liability framework
RSA 358-A:2 UDAP enforcement for non-compliance with MVAB decision
§357-D:10 discretionary attorney's fees (bilateral framework)
1-year statute of limitations
Manufacturer dispute settlement program election framework
Leases ≥2 years required
Governmental entities excluded
Substantial substantive MVAB discretion for extensive/dangerous defects (accelerated framework)

Strategic considerations for New Hampshire consumers

For New Hampshire consumers with potentially qualifying defects:

Send written notice to manufacturer and lessor after 3 attempts or 30 cumulative business days OOS. Critical:

Required procedural step under §357-D:4
Substantial procedural framework
Use forms provided by manufacturer at delivery
Substantial documentation framework

Document every repair attempt with written repair orders. Substantial:

§357-D:3, VIII substantial substantive requirement
Without written records, presumption does NOT apply
Specific defect descriptions
Work performed, parts replaced
Time vehicle was at dealer
Substantial procedural protection

Track cumulative business days OOS strategically. Substantial:

30 cumulative business days threshold
Business days = service department open
Out-of-service = unavailable for major part of business day
Substantial counting framework

Use substantial substantive serious safety defect framework strategically. Substantial:

§357-D:12 substantial substantive framework
Substantial substantive accelerated framework via MVAB discretion
Substantial substantive consumer protection
Substantial substantive impact through resale prohibition

Use MVAB framework strategically. Substantial:

$50 filing fee (substantial substantively low)
Consumer-majority composition
Substantial procedural framework
Substantial substantive consumer protection

File Demand for Arbitration (Form CPMVA-2) promptly. Substantial:

Substantial procedural framework
Substantial substantive documentation
Send copy to Manufacturer Zone Office

Address substantial substantive manufacturer dispute settlement program election strategically. Substantial:

§357-D:4, I substantial framework
Choice between manufacturer's program and NH lemon law
Substantial substantive analysis
Substantial individual analysis

Use substantial substantive UDAP enforcement framework strategically. Substantial:

§357-D:7 substantial substantive framework
RSA 358-A:2 substantial UDAP designation
Substantial substantive enforcement mechanism
Substantial substantive consumer protection

Address substantial substantive multi-defect strategy. Substantial:

Each defect with 3 repair attempts may be filed on same demand
Substantial procedural flexibility
Substantial substantive analysis

Use motorcycles/OHRVs/snowmobiles inclusion strategically if applicable. Substantial:

Distinctive NH coverage
Substantial substantive consumer benefit
Substantial individual analysis

Document substantial substantive "use, market value, OR safety" impairment comprehensively. Substantial:

Any single category sufficient
More consumer-favorable than "use AND value" framework
Substantial substantive framework
Substantial documentation

Watch the warranty period coverage limitation strategically. Substantial:

File during warranty period
Or within 1 year of warranty expiration if 3 attempts/30 days OOS occurred during warranty
Substantial substantive framework
Substantial planning consideration

Use substantial 1-year statute of limitations strategically. Substantial:

§357-D:11 substantial framework
Substantial procedural framework
Substantial planning consideration

Document substantial substantive impairment comprehensively. Substantial:

Substantial substantive analysis
Substantial documentation requirement
Substantial professional involvement valuable

Pursue substantial incidental damages recovery. Substantial:

Substantial substantive framework
Towing costs
Rental car expenses
Lost work or transportation costs
Storage fees
Other costs related to defect

Use the substantial attorney's fees provision strategically. §357-D:10:

Court may award fees (discretionary)
Substantial bilateral framework
Substantial professional representation considerations
Substantial substantive analysis

Engage New Hampshire lemon law attorneys. Substantial procedural complexity:

Discretionary attorney's fees recovery available
Substantial benefit of professional representation
Substantial NH-specific framework expertise valuable

Consider Magnuson-Moss federal claims. Federal claims provide additional procedural framework:

Attorney's fees provisions
Federal court access for substantial cases
Coordination with state law claims
Substantial procedural flexibility

Use New Hampshire DMV MVAB resources:

Substantial substantive procedural support
Substantial substantive consumer information
Substantial leverage for manufacturer accountability

Document incidental damages comprehensively. Save receipts for:

Towing costs
Rental car expenses
Lost work or transportation costs
Storage fees
Other costs related to defect

Plan for procedural timeline:

Written notice + manufacturer final repair attempt (40 days)
MVAB arbitration hearing: typically 60-90 days
Board decision + manufacturer compliance (30 days)
Court litigation (if necessary): 6-18 months
Total resolution: typically 3-12 months

Maintain authorized dealer service. Repairs must be performed by authorized dealer or manufacturer to count toward lemon law threshold. Independent mechanic repairs don't qualify.

Don't trade in or sell prematurely. Trading in or selling vehicle before filing claim can compromise rights. File claim while you still own vehicle.

Address NO dealer liability framework. Substantial:

§357-D:8 substantial substantive framework
Liability primarily on manufacturer
Substantial substantive distinction
Substantial individual analysis

Use substantial substantive resale prohibition framework. Substantial:

§357-D:12 substantial substantive framework
Subsequent buyer protection
Substantial substantive consumer protection
Substantial substantive analysis

Plan substantial documentation strategy:

Written notice to manufacturer
Comprehensive repair documentation
Substantial substantiation
Substantial procedural framework

Coordinate with related planning. Lemon law buybacks affect vehicle financing. Coordinate with:

Tax debt considerations if vehicle financing involves substantial financial issues
For business owners using vehicles, coordinate with business asset planning, §168 MACRS depreciation, and §179 immediate expensing
Insurance considerations
Replacement vehicle planning

Watch substantial used car alternatives if applicable:

Magnuson-Moss federal claims
Implied warranty claims under UCC
Express warranty claims
Substantial procedural framework

Address substantial multi-year strategy:

Substantial 1-year SOL framework
Substantial planning consideration
Substantial individual analysis

Plan substantial documentation strategy:

Written notice via manufacturer-provided forms
Comprehensive repair documentation
Substantial substantiation
Substantial procedural framework

Engage qualified counsel. Substantial:

New Hampshire lemon law attorneys
Substantial professional benefit
Substantial procedural framework
Substantial relief opportunities

For New Hampshire consumers with documented qualifying defects, the framework provides substantial substantive moderate-to-strong consumer protection through its combination of substantial substantive 3-attempt repair threshold under §357-D:3, VII (more consumer-favorable than substantial substantive 4-attempt threshold in substantial Kentucky, Oklahoma, Maryland, and substantial many states), substantial substantive 30 cumulative business days OOS threshold (substantial standard framework), substantial substantive distinctive vehicle scope under §357-D:1 (substantial passenger vehicles, substantial trucks with substantial 11,000 lbs GVWR threshold substantially higher than substantial 10,000 lb thresholds in substantial many states like Iowa and Oklahoma, substantial inclusion of substantial motorcycles substantially distinguishing New Hampshire from substantial motorcycle-excluding states like Kentucky and Iowa, substantial inclusion of substantial off-highway recreational vehicles (OHRVs) and substantial snowmobiles substantially providing substantial substantive distinctive coverage for substantial New Hampshire recreational vehicle market), substantial substantive consumer-favorable substantive standard ("substantially impairs use, market value, or safety"), substantial substantive Motor Vehicle Arbitration Board (MVAB) framework under §357-D:5 (substantial 5 members and substantial 3 alternates with substantial consumer-majority composition substantially representing substantial 4 consumer representatives, substantial 2 dealers, and substantial 2 mechanics, substantial $50 filing fee substantially low, substantial Demand for Arbitration Form (CPMVA-2) procedural framework, substantial 40-day manufacturer final repair attempt window, substantial 30-day Board decision compliance framework or substantial 15-day post-adjudication framework, and substantial substantive MVAB discretion for substantial extensive or substantial dangerous defects substantially permitting substantial accelerated framework), substantial substantive distinctive §357-D:12 serious safety defect framework defining substantial "serious safety defect" as substantial life-threatening malfunction or substantial nonconformity that substantially impedes substantial consumer's ability to substantially control or substantially operate substantial vehicle for substantial ordinary use or substantial reasonable intended purposes with substantial substantive resale prohibition (substantial manufacturer, substantial agent, or substantial authorized dealer substantially prohibited from substantially reselling in substantial New Hampshire substantial vehicle determined or substantial adjudicated by substantial Board as substantially having substantial serious safety defect — substantial substantive subsequent buyer protection framework), substantial substantive §357-D:8 NO dealer liability framework (substantial substantive distinction placing substantial liability primarily on substantial manufacturer with substantial exception for substantial dealer-specific written express warranties apart from substantial manufacturer warranties), substantial substantive §357-D:7 UDAP enforcement framework (substantial manufacturer non-compliance with substantial MVAB decision substantially constitutes substantial unfair or substantial deceptive act or practice under substantial RSA 358-A:2 substantial enforcement mechanism — substantial substantive consumer protection framework), substantial substantive §357-D:10 discretionary attorney's fees framework (substantial substantive fee-shifting for substantial prevailing consumer with substantial substantive bilateral framework permitting substantial fees to manufacturer if substantial action brought with substantial no substantial justification), substantial substantive §357-D:11 1-year statute of limitations framework from substantial later of substantial warranty expiration or substantial manufacturer's final repair attempt, substantial substantive manufacturer dispute settlement program election framework under §357-D:4, I substantially providing substantial consumer choice between substantial manufacturer's substantive program and substantial NH lemon law framework, and substantial substantive manufacturer disclosure obligation under §357-D:4 requiring substantial provision of substantial notice forms at substantial delivery with substantial clear and conspicuous disclosure of rights. The work for New Hampshire consumers is in sending substantial written notice to substantial manufacturer and substantial lessor (on substantial manufacturer-provided forms with substantial clear and conspicuous disclosure notice) after substantial 3 failed repair attempts or substantial 30 cumulative business days OOS, documenting substantial every repair attempt with substantial substantive written repair orders (substantial §357-D:3, VIII substantial substantive requirement — without substantial written records substantial presumption does NOT apply), tracking substantial cumulative business days OOS strategically using substantial business days framework (substantial business day = substantial service department open, substantial out-of-service = substantial vehicle unavailable for substantial major part of substantial business day), using substantial substantive serious safety defect framework strategically under §357-D:12 for substantial life-threatening defects (substantial substantive accelerated framework via substantial MVAB discretion and substantial substantive resale prohibition), filing substantial Demand for Arbitration (Form CPMVA-2) promptly with substantial $50 filing fee, sending substantial exact duplicate copy to substantial Manufacturer Zone Office, addressing substantial substantive manufacturer dispute settlement program election under §357-D:4, I strategically (substantial substantive choice between substantial manufacturer's program and substantial NH lemon law framework), using substantial substantive UDAP enforcement framework under §357-D:7 strategically if substantial manufacturer substantially fails to substantially comply with substantial MVAB decision, addressing substantial substantive multi-defect strategy through substantial substantive ability to file substantial each defect with substantial 3 repair attempts on substantial same demand, using substantial substantive motorcycles/OHRVs/snowmobiles inclusion strategically if substantial applicable (substantial distinctive New Hampshire coverage), filing within substantial 1-year statute of limitations under §357-D:11, and engaging experienced New Hampshire lemon law counsel given the substantial procedural framework and substantial substantive discretionary attorney's fees framework that substantially makes substantial professional representation substantially valuable for substantial qualifying New Hampshire consumers with eligible vehicles under the substantial New Hampshire lemon law framework codified at substantial RSA 357-D.